A NEMO credit will only be given if the product is no longer available. Warrantied products will be replaced or repaired at NEMO’s discretion. NEMO does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended. Products purchased from garage sale or second hand are not considered an original purchase. This warranty is granted to the original purchaser with a proof of purchase from a NEMO authorized dealer. Warranty requests are considered for defects in product manufacturing. NEMO Equipment offers a lifetime warranty on all gear. If unable to obtain assistance from your original retailer, you can submit a request with our domestic team.Contact your original retailer for assistance.Obtain your proof of purchase- please note proof of purchase is mandatory for a claim.How to Make a Claim - International Customers Ship to: NEMO Equipment Attention: Warranty & Repair 383 Central Ave, Suite #275 Dover, NH 03820.Please be sure to include the RA# on the shipping label so we can identify the package when it arrives. NEMO is not responsible for lost or damaged packages. Use a carrier that can provide tracking and insurance for your package.Pack your gear in a sturdy cardboard box and be sure to include your RA number or printed email correspondence in the box.While we understand this may be inconvenient, we want to ensure the health and welfare of our Returns Department staff. Items not clean enough to work on will be returned to you. Our policy requires that all items accepted for inspection be received in laundered condition. Please make sure the item(s) is clean and dry.Print this email including the RA# and include a copy in the box. We will review your claim and if it is a warranty-eligible request we will email you a return authorization number (RA#).All NEMO products carry a lifetime warranty against defects in workmanship and materials to the original owner, with proof of purchase from an authorized NEMO dealer. We believe our products should provide you the greatest comfort and protection in the elements, and we proudly stand behind this promise. We obsess over every design decision and each material we choose, and work tirelessly to ensure the highest level of workmanship. We strive to design and build the best outdoor equipment on the planet. For example: For a video comparing different gear the "TLDW" comment should contain, at a minimum, the list of gear compared, and a basic overview of how the review is conducted.EVERY SINGLE NEMO PRODUCT IS BACKED BY A LIFETIME WARRANTY. Any youtube or similar video posted here must be accompanied by a paragraph description of the video itself as a comment. Referral Links must be clearly marked as such, and a non-referral link must be provided as well. A link to your blog may be provided within this text post. If you want to talk about your product, please schedule an AMA with the modteam.Īll links to "Review Blogs" should be a text post with the full review in the post.
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